1. Introduction

As Sultan Jeotermal Kaynaklı Teknolojik Sera Tarım ve Gıda A.Ş. (“Sultan Sera”), we attach importance to the security of the data we collect during the products and services we offer to our customers and we approach the privacy of our customers with high sensitivity. Regarding your data we process in this context; We have prepared and adopted this Privacy Policy within the scope of the Personal Data Protection Law No. 6698 (“KVKK”) and other relevant legislation and within the framework of the principles of respect for individuals’ rights, transparency and honesty.

2. Our Purpose and Commitments

As Sultan Sera, we hold ourselves responsible for protecting your data. With the Privacy Policy we have prepared with this awareness of responsibility, we promise that we will take the necessary measures to use your personal information only in accordance with this Privacy Policy.

The purpose of the Privacy Policy is to define the necessary requirements to ensure the confidentiality, integrity and accessibility of our company’s information systems and information assets. In this context, as Sultan Sera, we undertake the following with our Privacy Policy:

  • To ensure that the activities carried out are carried out effectively, accurately, accessible and safely,
  • To protect the reliability and reputation of our company,
  • Information security assets include not only data held electronically; To take care of the security of all data in written, printed, oral and similar media,
  • To comply with all customer conditions and legal obligations,
  • To provide the necessary resources to maintain the Privacy Policy, to establish controls, to evaluate continuous improvement opportunities and to carry out the necessary work for surveillance,
  • To provide training to improve technical and behavioral competencies in order to increase information security awareness.

3. What Data Do We Collect and For What Purposes Do We Use It?

As Sultan Sera, we collect a limited number of your data within the scope of the services we offer. We carry out the data collection activity in question within the scope of the principles and legal regulations mentioned above. You can review our Clarification Text to examine the compliance of your collected data with the law within the framework of KVKK and to get detailed information about your personal data processed.

In this section, we provide you with information about the data we collect.

There is a Contact Form on our website. In addition, your suggestions and complaints come to us from other online platforms. If you want to contact us and submit your requests through this form and other platforms, we request your Name, Surname, E-mail, Transaction Information and Phone Number data in order to get back to you.

If you fill out the Newsletter Membership form on our website, we request your e-mail information so that we can send you updated information.

Additionally, another section of our website where we collect data is the Human Resources Application Form. We aim to enable you to apply for a job with us through this form and to evaluate these applications and get back to you. For this reason, we request your Name, Surname, E-mail, Phone Number and CV data with the relevant form.

We process your Name, Surname, Contact Information and Voice Recording information in order to respond to your requests through our Call Center.

We collect your Identity, Contact and Address information in order to send the gifts they have won to the winners of the sweepstakes we conduct via social media.

These are the data we collect from you and the purposes for which they are used. As Sultan Sera, we transfer the data we collect only in the cases specified below. These situations;

  • Transfers that we may have to make to judicial and administrative authorities within the framework of our legal obligations,
  • Transfers and services we may make to domestic server service providers in order to ensure data security,
  • Our external services and support consist of our business partners.

4. Cookies Used on Our Website

Cookies are small text files created on your device by a website or mobile application and contain data in name-value format. We use internet cookies to provide you with a better usage experience on our website within the framework of the above-mentioned principles and legal regulations, especially KVKK.

You can visit our Cookie Policy to get detailed information about the cookies used on our website. In this context, we would like to point out that; No cookies are collected on our website without your consent, except for “strictly necessary cookies”, in accordance with the decisions and regulations of the Personal Data Protection Board.

5. Your Rights Regarding Your Collected Data

Within the scope of Article 11 of the KVKK, which “regulates the rights of the relevant person”, you can contact us at any time and your processed personal data;

    1. You can find out whether it has been processed, the purpose of processing and whether it is used in accordance with its purpose, and if it has been processed, you can request information about it,
    2. You can learn about third parties with whom your information is shared at home and abroad in accordance with the law,
    3. If you think it has been processed incompletely or incorrectly, you can request it to be corrected,
    4. You may request the deletion or destruction of your information within the framework of the conditions stipulated in Article 7 of the Law,
    5. You may request that the third parties to whom it has been transferred be notified of your requests specified in paragraphs (c) and (d) and that they carry out the same transactions,
    6. You can object to a result being against you due to analysis by automatic systems, or if you think that it has been recorded or used illegally and you have suffered damage as a result, you can request compensation for the damage.

You can find detailed information about the procedure for applying for these purposes in our Information Text.

6. Changes to Privacy Policy

We can make changes to the Privacy Policy at any time in light of changes in the law, especially KVKK, regulations and decisions of the Personal Data Protection Board, and changes that may occur in our company policy. We will notify you when we make material changes.